Until recently, many employees in the customer contact industry often still worked in a large open-plan office. There, as a team, they answered the phones of countless customers. In the customer contact industry, prior to the Corona virus outbreak, working from home or working remotely elsewhere was not so common. However, the need to work from home during the Corona crisis has taught us that such functions can also be done extremely well remotely. So within the customer contact industry, employees will also have more freedom of choice in their work location in the future. An important development because many employees in this industry combine study and work or care and work, for example.
Hybrid work form ideal in customer contact industry
What is important, however, is the technology made available and proper planning. In addition, processes must be set up so that effective remote collaboration exists, both physical and virtual. The work is characterized by strong mutual contact between employees. This is also part of the pleasure with which one works in the industry. Many employees miss this contact if they only work from home. The preference has here then also the hybrid form: a combination of working partly at home and partly in the office.
Nearly two-thirds of employees find such a hybrid workweek ideal. Many employees in the industry say they want to continue working partially (or sometimes completely) from home and remotely even after Corona.
Increase in whatsapp in customer contact
In customer contact, the use of Whatsapp has exploded. Within organizations, since the Corona measures, the use of this form of social media increased by 148%. There is currently no communication channel that scores higher than whatsapp in customer contact.
Also back office employment agency Payoffice B.V. works a lot with entrepreneurs working in the customer contact industry. Many of their employees are flex workers. That this flexible workforce costs entrepreneurs a lot of time in terms of payroll and personnel matters is well known. Therefore, many entrepreneurs spend this back office administration to a reputable back office support like that of Payoffice.
We can take over the hours, payroll and payroll administration from you. Your recruitment and selection do and it contract management. We are well-versed in the applicable laws and regulations, so you will not encounter unpleasant surprises.
With our fully automated and the for our customized ICT platform, we perform reliable, transparent, efficient and low-cost back office support for you. Take a look at the many benefits of outsourcing your back office to Payoffice. Moreover, we prove time and again that it doesn't have to be expensive. We offer you the better price guarantee.
Please feel free to contact us or request a quote directly. We are happy to serve you.
Payoffice B.V.
Tel: 040 3038500
E-mail: info@payoffice.nl
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